This Service Level Agreement (“SLA”) outlines the availability and uptime commitments for Simply Static Studio’s managed cloud hosting services (“Service”). This SLA forms part of, and is subject to, the Simply Static Studio Terms of Service, as implemented or modified from time to time, and the remedies set out below are the exclusive remedies available for breach of this SLA.
By using Simply Static Studio’s services, you agree to the terms of this SLA and understand that the remedies described herein are your exclusive remedies for any issues related to service availability.
1. Service Availability Commitment
Static Live Site
Simply Static Studio is committed to providing 100% uptime for Static Live Site hosting, excluding Excused Downtime as defined in this SLA.
WordPress Staging Site and Client Portal
Simply Static Studio is committed to providing 99.9% uptime for WordPress Staging Site hosting and the Client Portal, excluding Excused Downtime as defined in this SLA.
2. Excused Downtime
“Excused Downtime” refers to the following circumstances in which Service downtime will not be considered a breach of this SLA:
- Scheduled Maintenance: Simply Static Studio will make every effort to schedule maintenance during off-peak hours and to provide at least 8 hours’ notice before any scheduled maintenance.
- Customer Actions: Downtime caused by actions or omissions of the customer (that is, you) or their agents, including improper use of the Service, violations of the Simply Static Studio Acceptable Use Policy or Terms of Service, custom configurations, or use of unsupported software.
- Third-Party Issues: Downtime caused by issues with third-party software or hardware, plug-ins, or integrations that are not directly managed by Simply Static Studio.
- Force Majeure Events: Any downtime resulting from causes beyond Simply Static Studio’s reasonable control, including but not limited to natural disasters, war, terrorism, government action, or network or hardware failures caused by third-party providers.
3. Downtime Compensation
If Simply Static Studio fails to meet its Static Live Site Service Availability Commitment, WordPress Staging Site Service Availability Commitment, or both, you are entitled to a credit of 5% of the applicable monthly Fees for each full hour of downtime.
- Credits may not exceed 100% of the applicable monthly Fees for the month in which the downtime occurred.
- Credits are forfeited at the expiration or termination of the Agreement and will not be paid as a refund.
- Credits may not be carried over or aggregated from one month to the next.
- Credits may not be applied to any Fees other than the applicable monthly Fees for the affected Service.
4. Requesting Service Credits
To receive a credit, you must contact Simply Static Studio’s Support team within 30 days of the event giving rise to the credit. Requests for credits must include:
- The date and time of the downtime incident
- A description of the incident, including how it impacted your use of the Service
- Any relevant log files or data that help demonstrate the downtime
Upon receiving notice of an event that could give rise to a credit, Simply Static Studio will conduct an investigation.
- Credits will be based on Simply Static Studio’s internal monitoring system and logs. No third-party monitoring tools will be accepted for credit calculations.
5. Overrage Fees
If your bandwidth usage exceeds the included 1 TB per month per site for your package tier, overages will be charged at the rate specified in your service agreement. For a grace period, during which no overage fees will be applied, Simply Static Studio will offer alternative package tiers at a preferred rate to accommodate your increased usage, allowing you to upgrade and avoid overage charges.
- If your overage exceeds 85% of your plan limits, the grace period will be 7 days.
- If your overage is less than 85% of your plan limits, the grace period will be 15 days.
By continuing to use the Service, you acknowledge and agree that if a new plan is not selected within the grace period, you authorize Simply Static Studio to automatically charge the overage rate to the payment method on file. Disputing these charges will be treated as fraudulent activity and pursued accordingly. This agreement constitutes blanket approval for either upgrading within the grace period or being automatically charged for overages.
6. Data Protection and Privacy
As a German-based company, Simply Static Studio is committed to compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws, including the California Consumer Privacy Act (CCPA), where applicable.
- All personal data processed by Simply Static Studio will be handled in accordance with our Privacy Policy and applicable data protection regulations.
- Data processing agreements are available upon request for customers who require them for regulatory compliance.
- Simply Static Studio implements technical and organizational measures to ensure a level of security commensurate with the risk of processing personal data.
7. Governing Law and Venue
All disputes arising out of or related to this SLA shall be governed by the laws of the Federal Republic of Germany, without regard to its conflict of law principles. To the extent applicable, the exclusive venue for any such disputes shall be the courts located in Berlin, Germany, and both parties consent to the jurisdiction of such courts.
8. Termination
Simply Static Studio reserves the right to terminate your account or access to the Service at any time, for any reason, at our sole discretion, by providing you with written notice. Upon termination, you will be responsible for any outstanding fees or charges incurred prior to the termination date.
You may also terminate with 30 days’ written notice.
In the case of Termination, you are required to migrate your website off the Simply Static Studio server before the conclusion of service, which conclusion will be reasonably determined by Simply Static Studio, and accept all responsibility for changing your DNS.
Any efforts required by Simply Static Studio to assist with migration or DNS will be subject to fees as specified in your service agreement, applied to your final invoice, or an additional invoice if the final invoice has already been charged.
9. Platform Technology Copyright and License
Simply Static Studio utilizes a Must-Use Plugin (MU-Plugin) at the core of its functionality, which is installed on the server of your website.
Simply Static Studio grants you a limited license to use the MU-Plugin only within the context of the Service while your subscription to the Service is active. If your access to the Service is terminated, you are required to remove the MU-Plugin from your WordPress installation immediately.
Copying, distribution, use, or modification of any proprietary parts of the MU-Plugin for purposes outside of the Service context is prohibited without explicit written permission from Simply Static.
Ownership of Data
All data you create and/or post on/to Simply Static Studio’s servers is and remains your property and is for Customer’s exclusive use unless access to such data is permitted by Customer. Simply Static Studio shall allow access to such data by authorized personnel and shall provide access in compliance with Simply Static Studio’s Privacy Policy. Simply Static Studio makes no claim of ownership of any web server content, email content, or any other type of data contained within the Customer’s server space and applications on Simply Static Studio’s servers.
10. Backups
Simply Static Studio will automatically backup your website once every 7 days (weekly), and will retain the backups for 30 days for as long as you are a Simply Static Studio customer.
11. Use of Service at Your Own Risk
Simply Static Studio is committed to providing reliable and high-performing Service as outlined in this SLA. However, by using the Simply Static Studio Service, you acknowledge and agree that you do so at your own risk.
While Simply Static Studio strives to meet the uptime commitments and performance standards detailed in this SLA, the Service is provided “as is” and “as available,” without any guarantee of specific results or outcomes beyond the remedies described herein.
Simply Static Studio makes no warranty, express or implied, with respect to the Service, and expressly disclaims all such warranties, including, but not limited to, warranties of fitness for a particular purpose or your specific needs, merchantability, and non-infringement, and further expressly disclaims all liability for any direct, indirect, incidental, or consequential damages arising from your use of the Service to the fullest extent permitted by law.
You are responsible for ensuring that your use of the Service meets your requirements and expectations, and for implementing appropriate safeguards, backups, and contingency plans to mitigate any potential issues.
12. Code Responsibility and Investigation Policy
Simply Static Studio shall not be held liable for any website breakages or performance issues caused by code changes made by the client or any third party outside of Simply Static Studio’s control.
In the event an investigation into the code is required to determine the cause of such issues, the following terms shall apply:
- If it is determined that the code changes responsible for the website’s breakage or performance issues were made by the client or a third party, a service fee as specified in your service agreement will be billed for the investigation.
- If it is determined that the code changes responsible for the website’s breakage or performance issues were made by a Simply Static Studio representative, no service fee will be charged for the investigation or for any necessary code fixes.
By agreeing to these terms, the client acknowledges its responsibility for any unauthorized or external code changes that affect the website’s functionality.
13. Contract Term and Renewal
Monthly Term
The initial term of this Agreement shall be for a period of thirty (30) days, commencing on the date of execution (the “Effective Date”). Thereafter, the Agreement shall automatically renew for successive 30-day periods unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current term.
Annual Term Option
As an alternative to the Monthly Term, the Client may elect an annual subscription term by selecting this option in the Client Portal at the time of signup or during any renewal period. The annual subscription term shall commence on the Effective Date (or the start of the subsequent term) and will automatically renew for successive one-year terms unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current term.
Plan Changes
Clients can upgrade or switch between Monthly Term and Annual Term options at any time through their client portal. Changes will take effect at the start of the next billing period unless otherwise specified.
14. Assistance-Based Changes and Authorization
In the course of delivering support or responding to client-initiated concerns, inquiries, or tasks (collectively “Assistance Requests”), Simply Static Studio reserves the right to make direct changes to a client’s website, server environment, or configuration as reasonably necessary to investigate, resolve, or fulfill the Assistance Request.
By utilizing Simply Static Studio’s support services, you explicitly authorize Simply Static Studio and its representatives to access, modify, and implement changes to your website, including but not limited to theme settings, plugins, core files, code, pages, sitemaps, and database content, without the need for separate written approval or prior notice.
These actions may be taken when:
- You have opened a support ticket, made a verbal or written request, or otherwise indicated an issue needing resolution;
- The action is required to preserve uptime, prevent security risks, and/or avoid data loss
- The request is implied by context or deemed by Simply Static Studio to be in good faith for service continuity and/or functionality.
All changes made pursuant to this Section are made in good faith and with reasonable care. Simply Static Studio is not liable for any indirect, incidental, consequential, exemplary, or punitive damages resulting from such changes.
15. Modifications
Simply Static Studio reserves the right to modify, amend, or update the terms of this Service Level Agreement at any time.
It is your responsibility to review this SLA periodically for updates. Continued use of the Service after any modifications to the SLA constitutes your acceptance of the updated terms.
Last updated: February 01, 2026